Hailing from the quaint lanes of a small town called Siliguri in West Bengal to the bustling corridors of the hospitality industry, Devipshita Gautam’s journey is a testament to unwavering determination and resilience. For almost two decades, she has been a beacon of knowledge and inspiration in the hospitality sector, shaping the careers of countless aspiring professionals with her expert guidance and mentorship.

But her impact extends far beyond the classroom. A passionate environmentalist, she has championed sustainable practices in an industry often criticised for its ecological footprint. As a life coach, she has touched lives, helping individuals navigate personal and professional challenges with empathy and wisdom.

Devipshita’s dedication to social causes, particularly in the realm of mental health, has made her a pillar of support for many in need. Through it all, she has remained true to her roots, embodying the spirit of a self-made woman who has risen through sheer grit and talent.

The numerous awards and accolades she has won over the years stand as a testament to her exceptional contributions, but it’s the lives she’s transformed that truly define her legacy. In her story, we find not just inspiration but a roadmap for turning dreams into reality, no matter where one begins.

Devipshita talked with TheGlitz about her journey from humble beginnings to becoming Director at the Indian Hotel Academy, discussing her major hurdles and sources of inspiration along the way. She also shared candid thoughts on her new initiative, the “Happiness Club.” Read on for the full story.

A candid chat with Devipshita Gautam

Tell us a bit about yourself?

My name is Devipshita Gautam, and I am an educationalist in the hospitality industry. I come from the town of Siliguri in West Bengal. In the many years that I have been a part of this industry, guiding and mentoring young minds and helping them to reach their full potential has always felt like a calling for me.

What were the biggest challenges you faced coming from a small-town background trying to make it in the hospitality industry?

As a small-town native, my biggest challenge in the hospitality industry was adapting to its glamour and fast-paced nature. Initially, the contrast between my background and the industry’s intensity was overwhelming. However, I found inspiration in meeting many professionals who embodied the industry’s core values and ethics. Their dedication to service excellence, integrity, and professionalism not only eased my transition but also reinforced my belief in the industry’s positive impact. This experience taught me that true hospitality transcends glitz, focusing instead on genuine values and ethical practices.

Can you describe a time you felt like an outsider or had to work twice as hard to prove yourself because of your roots?

When we founded Indian Hotel Academy, my background wasn’t the main challenge. The real test was starting from scratch. Building everything from the ground up was an enormous task that demanded incredible dedication. We endured countless sleepless nights and poured a decade of relentless effort into the project. This journey of creating something substantial from nothing was arduous but ultimately rewarding. The success we enjoy today is a testament to our perseverance and the solid foundation we laid over those challenging years.

How has your small-town upbringing uniquely shaped your leadership style and perspective in your current role as Founder and Director at Indian Hotel Academy?

Since childhood, I have been very passionate about the academic profession. Both my grandparents were in the teaching profession, and that was always an inspiration. I always believed that academics is not about teaching from a textbook but also about shaping minds and the visions of aspirants. Another thing that coming from a humble background has taught me from the very start is humility.

“My life revolves around five S’s – Struggle, Strength, Simplicity, Success, and Spirituality – and I thrive in this 5D world they create.”

Devipshita Gautam

What inspired your passion for environmental causes as someone in the hospitality field?

I graduated from Delhi University with a degree in geography and environment, completed an MBA in management specialising in environment, obtained a Master’s in tourism, and am currently pursuing an LLB. My early education in environmental studies has always motivated me to cherish and nurture it. Additionally, I am a natural healer by choice and maintain a daily connection with the environment.

You wear so many hats – what motivated you to also become a life coach?

As an educationist, I have always adhered to the philosophy of staying grounded, believing that an institute should maintain a somewhat old-school and authentic approach to its curriculum and content. Hospitality aspirants must learn authenticity from their institutes. The mantra should be to return to the basics, or “back to the basics.” Balancing tradition with modernity is crucial. Education should not only enhance someone’s financial prospects but also contribute to their growth as a conscientious individual. Instilling self-righteousness, work ethics, and proper practices to balance professional and personal life is of utmost importance.

What are the biggest challenges you face in driving change through non-profit work?

The greatest challenge I encountered was drawing a clear distinction between generating business and addressing social issues. The hospitality industry should extend its reach not only to those who contribute to our business but also to those who need a bit of kindness. This is my guiding principle, and the biggest difficulty lies in balancing my time between these two aspects.

Are there still barriers or areas that need improvement for inclusion in the hospitality industry?

The hospitality industry has made significant strides in including specially-abled students, and I hope this inclusivity continues to grow. Given its nature of bringing cultures together, hospitality is well-positioned to advance inclusivity more readily than other fields.

How do you measure your own success beyond just awards and accolades?

I started a small initiative three years ago, named the Happiness Club, where people from all age groups, along with IHA students, work together towards inner and unconditional happiness in life. Along with that, I have been preaching the manifestation of dreams, helping people to understand their life purpose, and, in a way, healing people from all age groups from their emotional wounds. We in the Happiness Club also work together for different social responsibilities, like visiting and spending time at orphanages and old-age homes. IHA students collect donations for these causes and distribute stationery and food items to them.