In a world where luxury is being reimagined, Saurabh Gahoi – Senior Vice President, Ramee Group of Hotels, stands at the intersection of innovation and Indian warmth. As the brand expands its footprint across India and beyond — from Amritsar and Munnar to soon-to-open gems in Solapur, Dwarka, Rajkot, and Coimbatore — Saurabh is steering Ramee into a new era where comfort meets consciousness, and service evolves into soulful experience.

For him, hospitality isn’t just about plush stays or perfect service — it’s about emotional connection. Under his leadership, Ramee has transformed into a name that celebrates mindful luxury: wellness-driven menus, tech-enabled convenience, sustainable practices, and immersive local design that speak to the modern traveller’s heart.

In a candid conversation with Sumita Chakraborty, Founder & Editor-in-Chief, TheGlitz, Saurabh Gahoi – Senior Vice President, Ramee Group of Hotels, opens up about how Ramee is reshaping India’s hospitality landscape — balancing robotics with warmth, technology with tradition, and global ambition with an authentically Indian soul.

Over To Saurabh Gahoi – Senior Vice President, Ramee Group of Hotels

As we move into the 2025 festive season, India’s travel and hospitality sectors are seeing a major surge. What trends or shifts are you observing in guest behaviour, and how is Ramee gearing up to meet this evolving demand?

Saurabh Gahoi: The festive surge reflects India’s growing preference for experience-led travel. Guests today seek connection, authenticity, and comfort. At Ramee, we’re enhancing this through curated stays, flexible dining, and local experiences across destinations like Udaipur, Tirupati, and Amritsar.

With global hotels integrating robotics, AI, and contactless systems, where do you think the balance lies between technology and India’s signature warmth? Can innovation truly complement, rather than dilute, the human touch that defines Indian hospitality?

Saurabh Gahoi: Technology should enhance convenience, not replace warmth. At Ramee, innovation supports efficiency — from digital check-ins to smart rooms — allowing our teams to focus on genuine human engagement, which remains the soul of Indian hospitality.

Hospitality today is moving from service to experience. How is Ramee redefining the guest journey… from curated stays to wellness-driven dining… to create personalized, memorable experiences that go beyond the standard luxury template?

Saurabh Gahoi: We’re moving beyond stays to create emotional connections. Through wellness-driven dining, unique restaurant concepts like Megumi and ilili, and mindful design, Ramee aims to deliver experiences that are immersive, personalized, and memorable.

Millennials and Gen Z travellers value authenticity, digital convenience, and sustainable choices. How are mid-range hospitality brands like Ramee evolving to cater to this new, conscious consumer?

Saurabh Gahoi: Millennials and Gen Z value authenticity, sustainability, and seamless tech. Our focus is on digital convenience, eco-conscious operations, and vibrant social spaces. Offers like RAMEE15 promocode on direct bookings reflect our alignment with this new-age mindset.

Ramee is actively expanding into Tier II and III cities. What insights have you gathered about local consumer behavior in these emerging markets, and how do you tailor Ramee’s brand of luxury to resonate with regional preferences?

Saurabh Gahoi: Tier II and III markets are driving the next growth phase. Guests here look for comfort and familiarity. Ramee blends local culture with brand standards — offering comfort-driven hospitality that feels aspirational yet relatable.

Hospitality is ultimately driven by people. How is Ramee investing in training, retention, and motivation to ensure that its workforce remains skilled, inspired, and aligned with the brand’s growth vision?

Saurabh Gahoi: Our people define our success. Ramee invests deeply in training, recognition, and career development to keep teams inspired and aligned. We believe happy teams create happy guests.

Modern travellers increasingly view wellness — from clean air and healthy menus to mindfulness spaces — as a non-negotiable. How is Ramee integrating wellness into its design and hospitality ethos across properties?

Saurabh Gahoi: Wellness is central to our ethos. From nutrient-rich menus and spa zones to sustainable design, we’re embedding wellness into every aspect of our properties. It’s comfort with a conscious touch.

From new property launches and tech adoption to redefining guest engagement — what can we expect next from Ramee Group of Hotels as it charts its future roadmap for India and beyond?

Ramee’s future is focused on purposeful growth — expanding across India and beyond through The Ramee Collection, strengthening our digital presence, and introducing new F&B and lifestyle concepts that redefine comfort and connection. we’re in a dynamic phase of expansion. After recently opening Amritsar, Munnar, and Indore, we’re set to unveil new properties in Solapur, Dwarka (Gujarat), Rajkot, and Coimbatore. Each of these destinations has been carefully chosen for its unique charm and potential to offer guests something extraordinary.